WORKSHOPS - CUSTOMER SERVICE
Inspired Service Communication
For all levels of associates
The purpose of this course is to create an awareness of the personal competencies that affect service quality and to review the knowledge and skills necessary to provide excellent customer service even in difficult situations.
Participants learn to:
- Identify their internal and external customers
- Explain the difference between reactive language and proactive language
- Model appropriate voice and tone when interacting with customers
- List phrases callers should not hear during a call
- Handle an angry caller without taking the anger personally
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